Order & refund policy
Last updated November 2026
Every Threadz order is printed to order with your organization's design, so we can't restock or resell it. Please review this before you approve a proof or submit an order.
Approvals are final
When you approve a proof and submit a bulk order or order link request, you confirm the design, colors, garment and sizing are correct. Changes after production starts may not be possible and may cost extra.
Misprints and defects
If an item arrives misprinted, damaged or different from your approved proof, email us within 7 days of delivery with photos. We'll reprint or refund the affected items.
Sizing
We can't exchange items for size because each one is custom. Check the size chart for your garment before you order.
Cancellations
You can cancel at no cost until we order blanks for your order. After that, you may owe for the blanks and setup we've already paid for.
Questions? Email contact@threadzco.com.